Delete your GuestTrack account
GuestTrack is made by Sprint Innovations Pty Ltd. You can delete your GuestTrack account yourself in the GuestTrack app, or ask us to delete it by email.
In the GuestTrack app (iPhone, iPad or Android)
- Open GuestTrack and tap your account icon at the top right.
- Scroll down and tap Delete account.
- Type DELETE and confirm.
If you are a member of someone else's organisation, your account is deleted straight away and the app signs you out.
If you own an organisation, or a project of your own, deleting your account closes it too. The app sends us your request, we email you to confirm, and we finish within 30 days. If someone else should keep running the organisation, email us to hand it over to them first.
By email
Email info@guesttrack.io from the address you sign in with, and ask us to delete your account. We reply within 3 business days.
What is deleted, and what is kept
| Data | What happens |
|---|---|
| Your login, name, email, connected Google, Microsoft and Apple sign-in, saved check-in answers and your phones' notifications | Deleted at once |
| If you own the organisation or project: its projects, settings and visitors' check-in records | Deleted within 30 days, and its subscription is cancelled so you are not charged again |
| Check-in records of projects you were a member of | Kept by that business, which controls them |
| Invoices and payment history | Kept for 7 years, as Australian tax law requires |
| Backups | Deleted information is gone from backups after 35 days |
Read more in our Privacy Policy.